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1. How do I go about booking an OptimusTrip? |
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2. What can I expect once I have booked an OptimusTrip with the
official travel company? |
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3. How will I be contacted? |
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4. How many OptimusTrips can I book? |
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5. Can I bring a guest other than a member on OptimusTrips? |
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6. What is the minimum age required to go on an
Optimus Trip? |
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7. What is the maximum number of persons that can occupy a room
or cabin? |
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8. Do I really need travel insurance? |
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9. Why do I need travel insurance? |
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10. If I am a single traveler can I book the same as a double
occupancy and pay the single rate price? |
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11. Can a single traveler request to be placed in a room or cabin
with another single traveler? |
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12. Are children free? |
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13. If accommodations allow 4-6 persons, is the cost per person
the same? |
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14. What if I need to cancel an Optimus
Trip? |
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15. Are transfers included? |
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16. Are port taxes and fuel surcharges included? |
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17. Can I add more days to the beginning or end of an
Optimus Trip through the travel company, or by using the official
travel company's name?
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18. When I book a Cruise Optimus Trip, when
will I receive cruise documents? |
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19. When I book a cruise OptimusTrip, when will I receive my
luggage tags? |
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20. When I book a cruise OptimusTrip, are there pre planned
excursions? |
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21. What if I have special diet requirements or need wheelchair
assistance? |
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22. How much luggage is a passenger allowed? |
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23. For air inclusive OptimusTrips, can I use miles to upgrade to
first class? |
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24. For air inclusive OptimusTrips, can I get a discount to fly
first class? |
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25. For air inclusive Optimus Trips, what if I
miss my flight? |
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26. Can I upgrade my accommodations at a resort or on a cruise? |
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27. Can I cruise if I am pregnant? |
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28. When booking an international OptimusTrip or one that
requires a valid passport, can I use the name that people call me? |
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29. What if I gave the incorrect name or spelling upon booking
the OptimusTrip that requires a valid passport? |
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30. What if my question is not covered here in the Frequently
Asked Questions Page? |
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31. Can I speak to anyone about my OptimusTrip questions or
concerns rather than by email? |
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32. Can I get assistance booking my roundtrip air travel or car
rental for an OptimusTrip? |
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33. Can I conduct or solicit TCUSA business while on an
OptimusTrip? |
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34. Is there a TCUSA representative on OptimusTrips? |
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35. Are there TCUSA group activities on OptimusTrips? |
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36. If I find a lower price for an OptimusTrip what can I do? |
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37. What is a Mini-Optimus Trip? |
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38. What can I expect on an International OptimusTrip? |
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39. What is a Super Mini OptimusTrip? |
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40. What is a Featured Resort Getaway? |
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1. Answer:
You go to your own website, login and click on the OptimusTrip of
your choice and then follow the prompts. |
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2. Answer:
You will receive two automated responses immediately informing you
that we have received your request and a booking ID. Following that
you will receive an email with the name and email address of the
agent handling the trip. After the agent processes your booking you
will receive an email confirmation indicating the amount in which
your credit card has been charged, along with any instructions or
information that the specialist feels you need to know immediately.
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3.
Answer:
You will be contacted by email as well as US mail. Please add
Optimustravel.com and travelchannelusa.com as an approved domain in
your spam blocker and/or monitor your spam folder in order to ensure
receipt of our emails. Please provide correct and complete home
address information upon new member enrollment. Also when
registering for an OptimusTrip and in order to assure notification
is sent to the proper address. Please update Travel Client Services
of any changes to your contact information.
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4.
Answer:
You can only book one room or cabin per OptimusTrip membership
unless you have more than 2 children under 18 years of age. Then you
can book more than one but you must have someone 18 years or older
in the second room. You may book as many OptimusTrips in a year as
you wish! |
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5.
Answer:
Your membership covers you plus one guest (spouse, significant
other, roommate, friend, etc.) as well as your immediate family.
Immediate family is defined as: children 18 and under living at home
full time or 25 and under that are full time students and living at
home full time. |
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6.
Answer:
Cruises require that you be 21 years old or older to have your own
cabin. If you are not 21, then there must be a person 25 years old
or older in that cabin along with you. On land packages you must be
18 years or older. Some Resort may require you to be older. |
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7.
Answer:
Many hotels and cruise lines have a maximum occupancy of 4 guests
per room. If you have more than 4 guests to your party (i.e. – 2
adults and 3 children), a second room may be required and both rooms
would be booked at the same rate. You may request adjoining rooms
however there is no guarantee of the hotel or cruise line being able
to accommodate the request. |
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8.
Answer:
Travel insurance is highly recommended but it is not required. You
can purchase travel insurance online from a third party provider. |
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9.
Answer:
Travel insurance is highly recommended but it is not required.
Please read the travel insurance policy carefully to see what
emergencies, acts of nature and occurrences are covered under the
specific policy. |
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10.
Answer:
Due to the fact that all of the OptimusTrips are based on double
occupancy prices you may be required to pay double the price.
However, we can sometimes get a single occupancy rate. You need to
contact the Optimus Specialist handling the Optimus Trip to see if
that is available. |
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11.
Answer:
Once our database of members is established you will be able to go
online and use the tool we created for you to find a room mate. |
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12.
Answer:
In many cases children 2 years and under are free. Most of our
OptimusTrips will indicate the cost, if any, of children. If you
aren't sure after reading the information for the trip on our
website, please contact the OptimusTrip Specialist handling the
trip. |
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13.
Answer:
Not always, but contact the OptimusTrip Specialist assigned to that
OptimusTrip for details. |
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14.
Answer:
Canceling an OptimusTrip will incur penalties in most cases. Please
review the cancellation policy listed on the first page of your
OptimusTrip information policies. The cancellation policy should
also have been included in your confirmation email. If you are
unclear, please contact your OptimusTrip Specialist. |
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15.
Answer:
Transfers are not always included. Please read all of the details on
your website for the OptimusTrip before you sign up. If transfers
are not included in your trip you can book them on your
OptimusTravel website or email the travel company for specific
instructions. |
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16.
Answer:
Port taxes and fuel charges are not included in the OptimusTravel
price per person. However, we must collect these fees as an
additional charge upon payment. You may find the exact amounts for
these charges on the specific OptimusTrip on your website. A simple
email to the Optimus Specialist will be able to assist you. |
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17.
Answer:
In some cases you may add 2 days (only) at the front "or" end of the
OptimusTrip, based on availability. Consult the OptimusTrip
Specialist handling your trip. |
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18.
Answer:
You will receive a Booking ID upon booking the OptimusTrip. You must
save this for reference in printing our documents from the cruise
line website. Wait for further instructions from the OptimusTrip
Specialist assigned to your trip. Most cruise lines have gone to e
documents. |
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19.
Answer:
When booking a cruise OptimusTrip you normally will receive your
luggage tags at the pier once your documents have checked out. |
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20.
Answer:
When booking a cruise OptimusTrip there are suggested excursions for
Optimus Vacation Club members that are at an additional cost but may
be discounted from the regular cost. Some cruise lines allow
pre-booking of excursions on their website and some do not. You can
also book excursions on your website via the travel company. |
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21.
Answer:
If you have special diet requirement or need wheelchair assistance
the OptimusTrip Specialist can make those arrangements for you upon
the actual booking of the OptimusTrip. |
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22.
Answer:
If you are flying to a destination or cruise port, the airlines
dictate the amount of luggage that you may check and carry on. The
rules are changing due to the rising costs of fuel, so check with
your individual carrier prior to departing. Some airlines are
already charging $25 for a second checked piece of luggage and as
much as $100 for luggage over 50 lbs. |
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23.
Answer:
For air inclusive OptimusTrips you cannot use miles to upgrade to
first class; by doing so you risk the cancellation of the booking
altogether by the airline. |
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24.
Answer:
For air inclusive OptimusTrips you cannot get a discount to fly
first class. The Official Travel Company is bound by a contract with
a wholesaler for coach seating only, unless otherwise specified. |
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25.
Answer:
Flight times are subject to change at any time. If you miss your
flight, it is your responsibility for making new arrangements and to
pay the difference in the cost of the ticket. |
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26.
Answer:
We prefer to discourage this request due to the group buying power
of the travel company and having standard arrangements already
committed. If you do want an upgrade however, you will be charged
for the difference for the upgrade. You are not allowed to secure it
yourself with the resort or cruise line prior to departure or once
arriving with the Optimus Vacation Club name or credentials. |
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27.
Answer:
You cannot go on a cruise after if you are six (6) months pregnant
or more. |
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28.Answer:
When booking an international OptimusTrip or one that required a
valid passport, your name must be the name, which appears on your
passport and birth certificate. |
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29.
Answer:
If you submit an incorrect name or spelling upon booking an
OptimusTrip that requires a valid passport you will be charged a fee
that is passed on from the resort or cruise line. Changes can incur
charges upwards of $100. No name changes are allowed 30 days or less
prior to departure. |
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30.
Answer:
If your question is not covered in the Frequently Asked Questions,
send an email to your OptimusTrip Service Representative. |
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31.
Answer:
No, the official Travel Company is an internet based company. Our
goal is to handle our business through the internet with as few
exceptions as possible. |
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32.
Answer:
No, Optimus Travel is an internet based company. Our goal is to
handle our business through the internet with as few exceptions as
possible. |
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33.
Answer:
TCUSA Representatives and IA's are expressly forbidden to conduct or
solicit TCUSA business while on an OptimusTrip. You and your guests
are bound by the Professional Courtesy Agreement not to discuss any
business with non-members while on an OptimusTrip. This specifically
includes all employees and staff of the resort, hotel, cruise line,
etc. Our Travel Company has negotiated special pricing through
relationships with our preferred vendors and any solicitations of
fellow guests by TCUSA Representatives risks damaging these
relationships. Above all, remember it is a vacation. After the
OptimusTrip, you may share your experiences, photos, etc. with
whoever you choose. |
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34.
Answer:
There is a TCUSA representative (OptimusTrip Host) on many of our
OptimusTrips and you will be provided their name and room/cabin
number in an email or by US mail prior to departure. We do not
provide a host on Mini, Sport Packages, Hotel Getaways and Resort
Getaways due to the size of the group. |
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35.
Answer:
There are usually TCUSA group activities scheduled on OptimusTrips.
You will be informed by email and/or US mail details of the
customary welcome table (not on cruises), meet and greet hour, and a
group photo. Please add TRAVELCHANNELUSA.com as an approved domain
in your spam blocker and/or monitor your spam folder in order to
ensure receipt of our emails. Also, please provide correct and
complete home address info upon new member enrollment and when
registering for OptimusTrips in order to assure notification is sent
to the proper address. It is your responsibility to update Client
Services of any changes to your contact information. Unless
otherwise specified in the trip details, any excursions or
activities are only suggestions and will be at an additional cost to
you.
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36.
Answer:
If you go through the complete booking process for equal offers by
Optimus Travel, print the page and email a copy to optimustrips@optimustravel.com |
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37.
Answer:
These are designed as 2, 3 or 4 day get-a-ways that will have no
agenda, itinerary or OptimusTrip host. However, you will receive an
automated OptimusTrip response immediately informing you that we
have received your request and a booking ID. Then you will receive
an email confirmation indicating the amount in which your credit
card has been charged, along with any instructions or information
that the specialist feels you need to know immediately.
30-45 days prior to your OptimusTrip you will receive a TCUSA
Professional Courtesy Agreement by email with instructions of how to
return signed to TCUSA.
30-45 days prior, the OptimusTrip Concierge staff will mail to the
address provided upon booking, a detailed and exciting folder of
information regarding the OptimusTrip. |
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38.
Answer:
If air is included, an OptimusTrip host and a local English speaking
guide will be involved throughout your trip. The itinerary varies
but some meals, sight seeing tours, transfers, trains, charter air
from a specified airport are included. A group photo will be taken
during the trip. However, due to the nature of being in a group
atmosphere most of the trip a welcome table and meet and greet will
not be necessary. If the International package does not include air
a Welcome Table will be set up on the day of your arrival, no meet
and greet will be necessary. |
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39.
Answer:
Super Mini OptimusTrip is 3 day 2
night week end get-a-way to some of the most popular destinations
within the United States. The Members that will go on these trips
will live close to the destination and just want to take a couple of
days to relax. |
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| 40.
Answer:
A Featured Resort Getaway are Resorts you can book when you want to
go at an amazing price. Most of the Resorts are International and
have a 5 Star rating. These have limited availability and must be
booked 14 days in advance minimum. |
